![]() ![]() Next to the users name there will be a toggle button to control availability.Try ending the call and then starting a new one to see if that fixes the problem. We have discovered in the scenario of adding users to multiple call queues that if those queues have calls waiting, the users will receive simultaneous calls from each queue once they become 'available' (using presence based routing with round robin and/or longest idle). 2) It could be that theres a problem with the call itself. Try restarting your device or checking your internet connection to see if that resolves the issue. Hover over the icon to show the status, 'In the queue' / 'Not in the queue' 1) The call may be stuck in a 'ringing' state due to a connection issue. How many extensions can ring from a call queue - RingCentral Community. Users will also see Call Queue status icon - this icon will be greyed out for other team members if they have opted out. If the agent does not answer, the call is offered to the next available agent. This window will show all teams members in the group and their Teams status.Under Call queues, users will find a list of call queues of which they are a member, and a toggle button to control their availability for call answering.In Teams on the top right, click on the three dots next to the user's profile picture to open the settings menu.Opting in/out of receiving calls In the desktop app from settings: When the phone number of the call queue is dialled, each member that is opted into the queue and is available on their main Teams status will receive a call notification, which will also show the call queue team name. ![]() Apparently callers are thinking they have been put on hold instead of it ringing to an agent. Please see below for opting in/out of receiving calls Teams AutoAttendant / Call Queue ring back instead of music when ringing agent We have group that would like the caller just to hear Ringback sounds instead of Music when the calls ring to the agents. Users who have made themselves unavailable for the queue will not receive notification of the call.If your main Teams status is Unavailable, Busy, or Do Not Disturb, you will not receive notification of the call Filename: support-hold-in-queue-music.ring all at once, one after the other, longest idle) - this can be changed on request The order in which a member of the queue receives calls is pre-set (e.g.Unassigned call queues will show you all queues that do not. Click on the phone icon to accept the call, or on the red phone icon to reject the call Assigned call queues will show you all queues that have at least 1 supervisor and 1 agent assigned.When the main number of the call queue is dialled each member that is opted into the queue, and is available on their main Teams status will get a pop-up call notification with the call queue team name.In order to accept calls, members do not need to be on the call queue interface: ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |